How is my information kept confidential?

Personal and clinical information is handled for the disclosed care and practice purposes. Information is shared with your consent or where required or permitted by law. The Welcome pack explains confidentiality, digital systems, relevant data handling and overseas processing, and your access and complaint options. SANVT. Psychology uses digital platforms and assistive technology to support clinical and administrative tasks, including record keeping, communications, billing, assessments, and AI-assisted note taking and report preparation. Your psychologist reviews clinical documentation and remains responsible for its accuracy and clinical decisions.

AI-assisted note taking: SANVT. Psychology uses an AI documentation tool (NovoPsych's NovoNote) so your psychologist can be fully present with you during sessions. For this, sessions are audio recorded offline on a local device and transcribed by this tool to support note taking. Audio recordings are deleted once transcription is complete. Transcripts do not form part of your clinical file and are deleted within 90 days. This is part of how services are provided at SANVT. Psychology. If you would prefer not to proceed on this basis, please let your psychologist know and assistance can be provided to find another practitioner.

Video recording for reflective practice and supervision is optional and requires your separate express consent; declining video recording does not affect your care. You may request existing health information verbally or in writing. An unpaid account does not remove statutory access rights. There is no fee to make an access request. Depending on the volume of records and the work needed to prepare, copy or transfer them, an administrative fee of $35 per hour plus GST ($38.50 including GST) may apply. Any proposed fee is explained beforehand and will not be excessive. A newly requested clinical summary report or letter is charged at the applicable report-writing rate.