How are payments processed?

Appointment fees are normally processed automatically at 8:00 am on the appointment day through your authorised Halaxy payment arrangement. Assessment materials are either included in your assessment package or billed separately during the assessment or report stage, as set out in your written estimate. A 50% assessment report deposit, calculated on the estimated report fee, is due before writing begins. By feedback, the actual report fee less the deposit already paid, plus the feedback session fee, is due unless another arrangement has been agreed. The deposit is credited towards the report fee. Other agreed work and cancellation fees follow their disclosed invoice arrangements. An invoice or receipt is provided. If a payment is unsuccessful, you automatically receive your invoice with alternative payment options by email or SMS; payment plans or split payments are agreed individually. Approved funder or plan-manager arrangements are respected and your card is not charged for a fully covered service. A declined funding claim does not automatically create personal liability; any responsibility is explained and agreed in advance, subject to scheme rules.