Online Bookings
New Patient Enquiries:
Complete the Contact Form or email hello@sanvt.com.au
Referrals:
Email referrals@sanvt.com.au
Palm Beach - In-Person
Assessment Sessions | Report/Letters:
Services are available on request only. Email your request to: hello@sanvt.com.au
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TELEHEALTH:
Scroll down to the next booking calendar.
Telehealth (Video) - Online
Brief (20-mins) | Focused (40-mins) | Assessment (Interviews):
Services are available on request only. Email your request to: hello@sanvt.com.au
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IN-PERSON:
Scroll up to the previous booking calendar.
Important Booking Information
Waitlist Option:
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If your preferred appointment time isn’t available, please email hello@sanvt.com.au with 2-3 preferred days and time windows (e.g., “Monday mornings” or “after 3pm Thursdays”) to join the waitlist.
You’ll be notified by text and/or email if a suitable time becomes available.
Cancellations & Changes:
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You can change or cancel your appointment up to 48 hours (2 days) before your scheduled time through your portal or the link in your booking confirmation/reminder email/SMS.
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Appointments cancelled or missed with less than 48 hours’ notice may incur the full session fee. Repeated late cancellations or no-shows may affect future bookings.
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(If you’re using a referral or funding body such as Medicare, WorkCover, or DVA, please confirm directly with them whether cancellation fees are reimbursable to avoid disappointment.
Accessibility:
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The in-person clinic space is located on Level 1 (accessible via a short flight of stairs). Unfortunately, there is no lift access. Telehealth (video) sessions are always available for accessibility or convenience.
Online Booking System:
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All appointments are booked and managed through Halaxy online booking system.
Client Portal (optional):
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Clients will be invited to set up their Halaxy patient portal. Once set up, you can log in via www.halaxy.com/patients.
Through your secure portal, you can:-
View, book, or reschedule appointments
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Update contact and referral information
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View invoices and payments
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Complete forms or questionnaires
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Australia-based Crisis Service Options:
📞 Emergency Services – 000
💬 Lifeline – 13 11 14
💬 13YARN – 13 92 76
🧠 Suicide Call Back Service – 1300 659 467
🏥 Acute Care Team (Gold Coast) – 1300 642 255
🧒 Kids Helpline – 1800 55 1800
🧒 Parent Helpline – 1300 30 1300
🛑 DVConnect (Qld) – 1800 811 811
🩺 Or present to your local GP or nearest hospital emergency department
Need URGENT! Support?
The SANVT. inbox is not monitored for emergencies.
Acknowledgement of Country
SANVT. Psychology respectfully acknowledges the Yugambeh people, the Traditional Custodians of the land on which we live and work here on the Gold Coast. We recognise their enduring connection to land, waters, skies and community, and we pay our deep respects to Elders past and present. We honour the strength, knowledge and cultures of Aboriginal and Torres Strait Islander peoples, and acknowledge that these lands have always been places of gathering, healing, teaching and learning. We recognise the important role that First Nations peoples continue to play in nurturing community, resilience and wellbeing.