What is your cancellation policy?

Therapy, initial assessment, client or collateral interview and feedback appointments: 48 hours or more notice means no cancellation fee; less than 48 hours may incur up to the full agreed appointment fee. You can reschedule or cancel online through the link in your confirmation and reminder emails until 48 hours before the appointment starts. Within 48 hours, please contact the practice directly as soon as possible. For these appointments, if an alternative appointment is available within the same week, the late cancellation fee is waived once the replacement appointment has been attended. Replacement appointments are subject to availability. If you reschedule to a later week, do not attend without notice or do not attend the replacement appointment, up to the full appointment fee may apply. Individual circumstances may be considered. Non-attendance without notice incurs the full agreed fee, subject to applicable funding rules. Appointments identified as assessment testing follow these bands: 72 hours or more, no fee; 36 hours or more but less than 72, 50%; 24 hours or more but less than 36, 75%; less than 24 hours or non-attendance, 100%. Notice is measured back from the scheduled start. Exactly 36 hours is in the 50% band and exactly 24 hours in the 75% band. Contact the practice promptly if unwell. Where the psychologist determines that rescheduling is clinically necessary because illness could affect valid testing, the testing cancellation fee is waived if a medical certificate from a registered medical practitioner is supplied within 48 hours of the cancelled appointment. Medicare rebates do not apply to cancelled or non-attended appointments. Funding-scheme rules and the agreed funded-service arrangement take precedence.